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Integral University has established an efficient mechanism for its students to share their grievances. Different committees have been formed to probe into the student grievances. These committees attempt to address genuine problems and complaints of students whatever are the nature of the problem. All complaints are scrutinized by the committees. Conveners of the committees regularly attend to these on regular basis. All the issues/complaints are treated with due confidentiality. There is an exclusive mechanism to address the issues relating to women and their grievances through Women Grievance Cell (Internal complaints Committee) that has been in compliance to the orders of the Hon’ble Supreme Court of India in the case of Vishaka & others versus the State of Rajasthan and others (SCC 606 1997).
Students' grievances are classified in two categories, with separate redressal mechanism for each category of grievance:
a) Academic grievances: Related to studies, evaluation, attendance, examinations, projects and reports, thesis etc. An academic grievance shall be first raised with the Departmental Head, for the UG or PG or PhD program, as the case may be. If the grievance is not redressed by the departmental head in the stipulated time-frame, or if the same is beyond the scope of the departmental head, the grievance may be escalated to the respective Dean of the Faculty. The Dean may redress the grievance in consultation with the Dean, Students’ Welfare (DSW). Pro Vice-Chancellor will be the highest authority for decisions on redressal of an academic grievance, and shall be approached as the last resort.
b) Non-Academic grievances: Related to Placement, Sports, Hostels, IT help desk, Transportation, I card, Canteen, Medical facilities, Accounts (fee related), Scholarships, Fellowships, Harassment-based complaints etc. For redressal of each type of grievance, the concerned redressal officers, along with their contact details are mentioned below. The Dean of Students' Welfare is the highest authority for decisions on redressal of a non-academic grievance, and shall be approached as the last resort.
CCG&D, Academic Block I
Sports Center, Behind Academic Block IV
IT Help Desk
Coordinator-IT Help Desk
Old Computer Center, Academic Block I
Transport Desk, Reception Area, Academic Block I
Academic Section, Academic Block III
Sports Office, BNLT Block
Medical Superintendent Office, Ground Floor, IIMS&R
Accounts Department, Academic Block III
Scholarship Cell, Academic Block-I
Deputy Registrar, Academic Affairs
Head of the Department
H.O.D. Chamber, Concerned Departments
Chairperson-Women Grievance Cell (ICC)
Students Grievance (Proctorial Issues)
Academic Block I, Ground Floor
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