Grievance Redressal Mechanism
a) Academic grievances:-related to studies, evaluation, attendance, examinations,projects and reports, thesis etc.
An academic grievance shall be first raised with the Departmental Nodal Officer (DNO), for the UG or PG or PhD program, as the case may be. The list of DNOs for each department is available on the website.
If the grievance is not redressed by the DNO in the stipulated time-frame, or if the same is beyond the scope of the DNO, the grievance may be escalated to the Head of the Department (or Dean), through the DNO. The Head/Dean may redress the grievance in consultation with the Deputy Registrar, Academic Affairs, or the Deputy Registrar, Examinations.
PVC will be the highest authority for decisions on redressal of an academic grievance, and shall be approached as the last resort.
b) Non-Academic grievances:- related to Placement, Sports, Hostels, IT help desk, Transportation, I cards, Canteen, Medical facilities, Accounts (fee related), Scholarships, Fellowships, Harassment-based complaints etc.
For redressal of each type of grievance, the nodal officer, along with contact details, are mentioned below. The Dean of Students' Welfare is the highest authority for decisions on redressal of a non-academic grievance, and shall be approached as the last resort.
|S.No||Nature of Grievance||Concerned Redressal Officer||Intercom (Ext)||Office Address|
|1||Placement||Director-CCG&Dfirstname.lastname@example.org||CCG&D, Academic Block I|
|2||Sports||Director – Sports||Through email@example.com||Sports Center, Behind Academic Block IV|
|3||Hostels||Warden / Warden Incharge /Provost||5501 / firstname.lastname@example.org / email@example.com||Concerned hostel|
|4||IT Help Desk||Coordinator -IT Help Deskfirstname.lastname@example.org||Old Computer Center, Academic Block I|
|5||Bus||Incharge - Transportemail@example.com||Transport Desk, Reception Area, Academic Block I|
|6||I Cards||Dy. Registrar- Academicsfirstname.lastname@example.org||Academic Section, Academic Block III|
|7||Canteen||DSWemail@example.com||DSW Office, Academic Block III|
|8||Medical||Medical Officerfirstname.lastname@example.org||Medical Superintendent Office, Ground Floor, IIMS&R|
|9||Accounts||Accounts Officeremail@example.com||Accounts Department, Academic Block III|
|10||Scholarship||Incharge- Scholarshipfirstname.lastname@example.org||Academic Section, Academic Block III|
|Deputy Registrar, Academic Affairsemail@example.com||Academic Section, Academic Block III|
|11||Fellowship||Head of the Department||See directory||See directory||H.O.D. Chamber, Concerned Departments|
|Accounts Officerfirstname.lastname@example.org||Accounts Department, Academic Block III|
|12||Harassment||Coordinator -Women Cellemail@example.com||Women Cell, Near Punjab National Bank|
|Proctorfirstname.lastname@example.org||2nd Floor, Academic Block IV|