Grievance Redressal Mechanism

Students' grievances are classified in to two categories, with separate redressal mechanism for each category of grievance.
a) Academic grievances:-related to studies, evaluation, attendance, examinations,projects and reports, thesis etc.
An academic grievance shall be first raised with the Departmental Nodal Officer (DNO), for the UG or PG or PhD program, as the case may be. The list of DNOs for each department is available on the website.
If the grievance is not redressed by the DNO in the stipulated time-frame, or if the same is beyond the scope of the DNO, the grievance may be escalated to the Head of the Department (or Dean), through the DNO. The Head/Dean may redress the grievance in consultation with the Deputy Registrar, Academic Affairs, or the Deputy Registrar, Examinations.
PVC will be the highest authority for decisions on redressal of an academic grievance, and shall be approached as the last resort.
b) Non-Academic grievances:- related to Placement, Sports, Hostels, IT help desk, Transportation, I cards, Canteen, Medical facilities, Accounts (fee related), Scholarships, Fellowships, Harassment-based complaints etc.
For redressal of each type of grievance, the nodal officer, along with contact details, are mentioned below. The Dean of Students' Welfare is the highest authority for decisions on redressal of a non-academic grievance, and shall be approached as the last resort.
S.No Nature of Grievance Concerned Redressal Officer Intercom (Ext) Email Office Address
1 Placement Director-CCG&D 2022 dirccgnd@iul.ac.in CCG&D, Academic Block I
2 Sports Director – Sports Through 9005 mtkhan@iul.ac.in Sports Center, Behind Academic Block IV
3 Hostels Warden / Warden Incharge /Provost 5501 / 3010 hayatbt@iul.ac.in / vschandel@iul.ac.in Concerned hostel
4 IT Help Desk Coordinator -IT Help Desk 2085 ithd@iul.ac.in Old Computer Center, Academic Block I
5 Bus Incharge - Transport 2008 znsiddiqi@iul.ac.in Transport Desk, Reception Area, Academic Block I
6 I Cards Dy. Registrar- Academics 3001 dyacad@iul.ac.in Academic Section, Academic Block III
7 Canteen DSW 2188 dsw@iul.ac.in DSW Office, Academic Block III
8 Medical Medical Officer 6005 medsup@iul.ac.in Medical Superintendent Office, Ground Floor, IIMS&R
9 Accounts Accounts Officer 3007 ao@iul.ac.in Accounts Department, Academic Block III
10 Scholarship Incharge- Scholarship 3003 parvez@iul.ac.in Academic Section, Academic Block III
Deputy Registrar, Academic Affairs 3001 dyacad@iul.ac.in Academic Section, Academic Block III
11 Fellowship Head of the Department See directory See directory H.O.D. Chamber, Concerned Departments
Accounts Officer 3007 ao@iul.ac.in Accounts Department, Academic Block III
12 Harassment Coordinator -Women Cell 9004 iffat@iul.ac.in Women Cell, Near Punjab National Bank
Proctor 5101 headec@iul.ac.in 2nd Floor, Academic Block IV